Contact Us
Questions about privacy, compliance, or the tool itself? Here's how to reach us.
How to reach us
| [email protected] | |
| Company | LUMINOUS NEXUS TECHNOLOGY CORPORATION |
| Address | 11034 Harrisons Crossing Avenue, Charlotte NC 28277, US |
| Response time | Within 2 business days |
Privacy & data requests
AI Metadata Remover runs entirely in your browser and stores no personal data, so there is generally nothing for us to access, export or delete on your behalf. If you still have a privacy question, we're happy to help.
Security disclosures
If you believe you've found a security issue, please report it responsibly to the address above before disclosing it publicly, and give us a reasonable window to respond.
Compliance (GDPR / CCPA, etc.)
Because we collect, process and store no personal data, most data-controller obligations under regulations such as GDPR and CCPA do not apply. For formal legal or compliance requests, use the contact email above.
Common questions
- How fast will I hear back?
- We aim to reply within two business days. Detailed security or compliance questions can take a little longer, but we'll acknowledge them first.
- Can you recover a file I already cleaned?
- No. Everything runs in your browser and nothing is ever uploaded, so we never hold a copy of your originals. Keep a backup before cleaning if you might need the metadata later.
- A tool isn't working for my file — what should I include?
- Tell us the file type, the browser and version you're using, and what you expected to happen. Please don't send the file itself — a description is enough for us to reproduce most issues.
- Do you take feature requests?
- Yes. New formats and tools mostly come from what people ask for, so if something's missing, let us know.